Privacy Policy

This Privacy Policy (“Policy”) applies to www.lifecareinc.net, and Life Care, Inc. (“Company”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.lifecareinc.net. The Company’s website is a Health Care site. By using the Company website, you acknowledge that you have read and understood the data practices described in this statement. For certain processing activities, we will obtain your explicit consent as required by applicable law.

Consumer Privacy Rights

You have the following privacy rights:

Right to Know. You may request details on what personal data we collect, use, and share.
Right to Delete. You can request deletion of personal data, subject to certain legal exceptions.
Right to Correct. You may request corrections to inaccurate personal information.
Right to Opt-Out. You can opt out of the sale or sharing of personal data for advertising.
Right to Restrict Sensitive Data Use. You may limit the use of sensitive personal information.
Right Against Retaliation. The Company will not discriminate against you for exercising your rights.

Additional Rights for Maryland, Virginia, and District of Columbia Residents:

If you are a Maryland, Virginia, or District of Columbia resident, you have additional rights under applicable state law, including:

Right to Access. You may request access to personal information we have collected about you.
Right to Correct. You may request corrections to inaccurate personal information.
Right to Data Portability. You may request your data in a portable format where technically feasible.
Right to Withdraw Consent. Where processing is based on consent, you may withdraw consent at any time.
Right to Appeal. If we deny your privacy rights request, you may appeal our decision.
Right to File Complaints. Maryland residents may file complaints with the Maryland Attorney General’s Office; Virginia residents may file complaints with the Virginia Attorney General’s Office; D.C. residents may file complaints with the D.C. Office of the Attorney General regarding privacy violations.

Collection of your Personal Information

In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:

First and last name
Mailing address
Email address
Phone number

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. We will use your information for communicating with you in relation to services and/or products you have requested from us, and for other purposes described in this Policy.

Protected Health Information: As a healthcare provider, we may collect Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act (“HIPAA”). Our use and disclosure of PHI is governed by our Notice of Privacy Practices, which is provided separately and complies with HIPAA and applicable state health privacy laws, including those in Maryland, Virginia, and the District of Columbia. We will not use or disclose PHI except as permitted or required by law.

We will provide you with reasonable notice before collecting additional categories of personal information in the future.

Use of your Personal Information

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: Where you have provided explicit consent for specific processing activities
Contract Performance: Where processing is necessary to perform our contract with you or to take steps at your request before entering into a contract
Legal Obligation: Where processing is necessary to comply with our legal obligations under federal, state, or local law
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided such interests are not overridden by your privacy rights

For residents of Maryland, Virginia, and the District of Columbia, we will process your personal information in accordance with applicable state privacy laws, including obtaining consent where required and honoring your rights to opt-out of certain processing activities.

For Protected Health Information, processing is governed by HIPAA’s permitted uses and disclosures as detailed in our Notice of Privacy Practices.

The Company collects and uses your personal information in the following ways:

to operate and deliver the services you have requested
to provide you with information, products, or services that you request from us
to provide you with notices about your account
to carry out the Company’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
to notify you about changes to www.lifecareinc.net or any products or services we offer or provide through it
in any other way we may describe when you provide the information
for any other purpose with your consent.

The Company collects and uses your personal information in the following ways:

to operate and deliver the services you have requested
to provide you with information, products, or services that you request from us
to provide you with notices about your account
to carry out the Company’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
to notify you about changes to www.lifecareinc.net or any products or services we offer or provide through it
in any other way we may describe when you provide the information
for any other purpose with your consent.

Marketing Communications: The Company may use your personally identifiable information to inform you of other products or services available from the Company and its affiliates, provided you have not opted out of receiving such communications. You have the right to opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email
Contacting us at the email or postal address provided in the “Exercising Your Privacy Rights” section below
Adjusting your communication preferences in your account settings

Maryland, Virginia, and D.C. residents have the right to opt out of the processing of personal information for targeted advertising purposes. Once you opt out, we will not use your information for marketing purposes unless you provide subsequent consent. We will process opt-out requests within 15 business days.

We will not use Protected Health Information for marketing purposes without your authorization, except as permitted under HIPAA (such as face-to-face communications or promotional gifts of nominal value).

Sharing Information with Third Parties

Sale of Personal Information: The Company does not sell, rent, or lease its customer lists to third parties. For purposes of Virginia’s Consumer Data Protection Act, “sale” means the exchange of personal data for monetary consideration. We do not engage in such sales. However, if our business practices change in the future, we will update this Privacy Policy and provide Maryland, Virginia, and D.C. residents with notice and the opportunity to opt out of any sales of their personal information before such sales occur.

We may share personal information with third-party service providers, affiliates, or business partners as described in this Privacy Policy, but such sharing does not constitute a “sale” under applicable law because these parties are contractually prohibited from using your information for their own purposes.

The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We enter into written agreements with all such third parties that include appropriate data protection obligations consistent with the requirements of applicable law, including Virginia’s VCDPA for Virginia residents. All such third parties are contractually prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information and implement appropriate security measures.

Third-Party Service Providers: Our contracts with service providers require them to:

Process personal information only for the specific purposes for which it was disclosed
Maintain the confidentiality and security of personal information
Delete or return personal information upon completion of services, unless retention is required by law
Assist us in responding to consumer privacy rights requests
Comply with applicable data protection laws, including those of Maryland, Virginia, and D.C.

Upon request, Maryland, Virginia, and D.C. residents may obtain a list of the categories of third parties with whom we share personal information.

For Protected Health Information, we execute Business Associate Agreements as required by HIPAA before sharing any PHI with third-party service providers. We will obtain your authorization before disclosing PHI except as permitted under HIPAA and our Notice of Privacy Practices.

The Company may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public. Except in emergency situations or where prohibited by law, we will attempt to provide you with prior notice of such disclosure when legally permissible.

For Protected Health Information, disclosures will be made only as permitted or required by HIPAA and our Notice of Privacy Practices. We will not disclose PHI in response to legal process without first verifying that the request satisfies HIPAA’s requirements, including obtaining satisfactory assurances that reasonable efforts have been made to notify the individual or to secure a qualified protective order.

Tracking User Behavior

The Company may keep track of the websites and pages our users visit within the Company, in order to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area. You have the right to opt out of tracking for targeted advertising purposes. Maryland, Virginia, and D.C. residents may exercise opt-out rights by contacting us as described in the “Exercising Your Privacy Rights” section below. We honor Global Privacy Control signals and other recognized opt-out preference signals where required by law.

Automatically Collected Information

Security Measures

The Company implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using industry-standard protocols (TLS 1.2 or higher)
Encryption of sensitive data at rest
Regular security assessments and vulnerability testing
Secure authentication and access controls
Firewall protection and intrusion detection systems

Technical Safeguards:

Encryption of data in transit using industry-standard protocols (TLS 1.2 or higher)
Encryption of sensitive data at rest
Regular security assessments and vulnerability testing
Secure authentication and access controls
Firewall protection and intrusion detection systems

Organizational Safeguards:

Employee training on data privacy and security
Confidentiality agreements with all personnel with access to personal information
Incident response procedures
Regular review and updating of security policies

For Protected Health Information, we maintain HIPAA-compliant administrative, physical, and technical safeguards as required by 45 CFR 164.308, 164.310, and 164.312.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you as required by applicable law. For Maryland residents, we will provide notification in accordance with Maryland’s Personal Information Protection Act (Md. Code Ann., Com. Law 14-3504), which requires notice without unreasonable delay. For Virginia residents, we will comply with Virginia’s breach notification law (Va. Code Ann. 18.2-186.6). For D.C. residents, we will provide notification in accordance with D.C. Code 28-3852, which requires notice without unreasonable delay. For PHI breaches, we will comply with HIPAA’s breach notification requirements (45 CFR 164.404-414).

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company’s website.

Retention: We retain this automatically collected information for a period of three years unless a longer retention period is required or permitted by law. Upon request, we will delete your automatically collected information unless we have a legal obligation to retain it or it is necessary for the establishment, exercise, or defense of legal claims.

You can learn more about managing your browser settings to limit automatic data collection in our Cookie Policy. Maryland, Virginia, and D.C. residents have the right to request deletion of this automatically collected information, subject to applicable legal exceptions.

Use of Cookies

The Company’s website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Types of Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). We may use the following categories of cookies:

Strictly Necessary Cookies: Required for the website to function properly
Functional Cookies: Enable enhanced functionality and personalization
Analytics Cookies: Help us understand how visitors use our website
Advertising Cookies: Used to deliver relevant advertisements

Cookie Consent and Control: Maryland, Virginia, and D.C. residents have the right to control cookie usage. You can manage your cookie preferences through your browser settings or by using our cookie preference center. Refusing certain cookies may impact your ability to use some features of our website. We will obtain your consent before placing non-essential cookies on your device where required by applicable law.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company’s pages, or register with Company’s site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company’s features that you customized.

Third-Party Cookies: We may allow third-party service providers to place cookies on your device for analytics and advertising purposes. These third parties are contractually required to comply with applicable privacy laws, including Virginia’s VCDPA. You have the right to opt out of third-party cookies used for targeted advertising. For more information about third-party cookies and how to opt out, please see our Cookie Policy or contact us using the information provided below.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company’s services or websites you visit.

For Maryland and Virginia residents: You have the right to opt out of the sale of personal information and the processing of personal data for targeted advertising purposes. Virginia residents have specific rights under the Virginia Consumer Data Protection Act (VCDPA) to opt out of targeted advertising, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects. You may exercise these rights by contacting us at lci@lifecareinc.net or through our privacy settings if available.

Links

International Data Transfers

Life Care, Inc. is based in the United States, and your personal information will be processed and stored in the United States. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

When transferring data internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by relevant data protection authorities
Adequacy determinations by competent authorities
Binding corporate rules
Other legally recognized transfer mechanisms

For Protected Health Information, any international transfers will comply with HIPAA requirements and applicable state health privacy laws, including Maryland’s Confidentiality of Medical Records Act and Virginia’s health information privacy requirements, and will only occur with appropriate safeguards and, where required, your authorization.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Right to Deletion and Data Subject Rights Procedures

How to Exercise Your Rights

All users may exercise their privacy rights by:

Email: privacy@lifecareinc.net
Mail: Life Care, Inc., 1427 Marion Barry Ave SE Washington DC 20020
Phone: 202-836-4841
Online Portal: www.lifecareinc.net

Verification Process: To protect your privacy and security, we will verify your identity before processing rights requests. We may request additional information such as your name, email address, phone number, and account details. For requests involving Protected Health Information, we may require additional verification as permitted under HIPAA.

Response Timeline: We will respond to verified requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension period. Response timelines will comply with applicable state law requirements, including those in Maryland, Virginia, and the District of Columbia.

No Fee: We do not charge a fee to process or respond to your verifiable rights requests unless they are excessive, repetitive, or manifestly unfounded. If we determine that a request warrants a fee, we will explain why and provide a cost estimate before completing your request.

Authorized Agents: You may designate an authorized agent to make requests on your behalf. We will require written authorization from you and verification of the agent’s identity. For Virginia residents, authorized agents must be registered with the Virginia Secretary of State or provide proof of valid power of attorney.

Appeals Process: If we deny your request to exercise your privacy rights, you have the right to appeal our decision. Maryland and Virginia residents may submit an appeal by contacting us using the methods listed above. We will respond to appeals within 60 days as required by Virginia law. If your appeal is denied, Maryland residents may file a complaint with the Maryland Attorney General’s Office, Consumer Protection Division, 200 St. Paul Place, Baltimore, MD 21202, or by calling 410-528-8662. Virginia residents may file a complaint with the Virginia Attorney General’s Office, Consumer Protection Section, 202 North 9th Street, Richmond, VA 23219, or by calling 804-786-2042, or online at www.oag.state.va.us/consumer-protection/index.php/file-a-complaint.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Delete your personal information from our records
Direct any service providers to delete your personal information from their records

Under applicable consumer privacy laws, including those of Maryland and Virginia, you have the right to request that the Company delete personal information that has been collected about you, subject to the exceptions listed below. Maryland residents have deletion rights under the Maryland Personal Information Protection Act and common law privacy principles. Virginia residents have deletion rights under the Virginia Consumer Data Protection Act (VCDPA), which provides consumers the right to delete personal data provided by or obtained about the consumer.

To exercise your deletion rights, contact us at privacy@lifecareinc.net. We will respond to your request within 45 days as required by applicable law, or within the timeframes specified by the Virginia VCDPA (45 days, with a possible 45-day extension) or other applicable state laws. For Protected Health Information, deletion rights are governed by HIPAA and our Notice of Privacy Practices. Under HIPAA, we are generally required to retain medical records for at least six years, and you have the right to request an amendment to your records rather than deletion in most circumstances.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

For Protected Health Information, HIPAA does not require us to delete PHI from designated record sets. Instead, you have the right to request an amendment to your health records under 45 CFR 164.526. We must retain medical records for at least six years from the date of creation or when last in effect, whichever is later, as required by 45 CFR 164.316(b)(2)(i) and applicable D.C., Maryland, and Virginia medical records retention laws. Maryland law requires retention of medical records for at least five years from the date of last treatment for adults (Maryland Code, Health-General 4-403). Virginia law requires retention of medical records for at least six years from the date of last patient encounter (Virginia Code 54.1-2403.01).

For non-PHI personal information, we may not be able to comply with deletion requests if it is necessary to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with applicable federal and state electronic communications privacy laws;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent, the research is conducted in accordance with applicable federal and state research privacy regulations including the Common Rule (45 CFR Part 46), or the research meets the requirements for an exception under Virginia’s VCDPA (Va. Code 59.1-581) or other applicable state privacy laws;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and consistent with applicable law;
Comply with an existing legal obligation; or
Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information and consistent with applicable federal and state privacy laws.

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent as required by the Children’s Online Privacy Protection Act (“COPPA”). If you are under the age of 13, you must have your parent or guardian provide consent before using this website or providing any personal information. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as quickly as possible, and in any event within a reasonable time not to exceed 30 days. If you believe we have collected information from a child under 13, please contact us immediately at lci@lifecareinc.net.

Parents and guardians have the right to review their child’s personal information, request deletion, refuse further collection or use of their child’s information, and direct us not to share or sell their child’s personal information. Maryland and Virginia residents should note that state consumer protection laws provide additional protections for children’s data, and parents may exercise rights on behalf of their children under these laws by contacting us at privacy@lifecareinc.net.

Email Communications

Do Not Track Signals

Some web browsers incorporate a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no industry consensus on how to respond to DNT signals, and our website does not currently respond to DNT browser signals.

However, you can manage tracking through:

Browser cookie settings (as described in our Cookie Policy)
Opting out of interest-based advertising through industry opt-out programs
Using privacy-focused browser extensions

For D.C., Maryland, and Virginia residents, we respect your choices regarding tracking and data collection. You may contact us to learn more about your options to limit tracking and automated data collection. Virginia residents have specific rights under the VCDPA to opt out of the processing of personal data for targeted advertising purposes, the sale of personal data, and profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. To exercise these rights, Virginia residents may contact us at privacy@lifecareinc.net or use our opt-out mechanisms if available through our website or services.

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.

For Maryland and Virginia residents: Email tracking and analytics may constitute processing of personal data under state privacy laws. Virginia residents have the right to opt out of the processing of personal data for targeted advertising purposes under the VCDPA. If you wish to opt out of email tracking or limit our use of email engagement data, please contact us at privacy@lifecareinc.net.

If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by Customers May Unsubscribe from Emails By Clicking Unsubscribe Link.

External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted. These vendors are required to implement appropriate technical and organizational security measures to protect your personal information. For Protected Health Information, we execute HIPAA-compliant Business Associate Agreements with all hosting vendors. Our hosting vendors are located in [Company must specify actual data storage locations, including whether any data is stored outside the United States]. Data storage locations will be disclosed to D.C., Maryland, and Virginia residents upon request at privacy@lifecareinc.net. Virginia residents should note that under the VCDPA, controllers must disclose the categories of third parties to whom personal data is disclosed, and we will provide this information in response to verified requests. If data is transferred outside the United States, we ensure appropriate safeguards are in place as required by applicable law.

Changes to This Statement

We may update this Privacy Policy from time to time. We will provide you with at least 30 days’ advance notice of any material changes to this Policy by posting the updated policy on our website with a “Last Updated” date and/or by sending you an email notification to the address you have provided.

Material changes to this Policy will not apply retroactively to Protected Health Information or other personal information collected before the effective date of the change without your express authorization. You have the right to reject material changes by discontinuing use of our services, and we will apply the previous version of the Policy to information collected before the change.

Non-material changes (such as clarifications, formatting changes, or updates to contact information) may be made without advance notice but will be reflected in the “Last Updated” date.

You will be notified of changes in accordance with applicable consumer protection laws in the District of Columbia, Maryland, and Virginia, which require clear and conspicuous notice of material policy modifications. Notice will be consistent with the Virginia Consumer Data Protection Act (VCDPA) requirements for material changes to privacy policies.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Life Care, Inc.
1427 Marion Barry Ave Southeast
Washington, DC 20020
Email: privacy@lifecareinc.net
Phone: 202-836-4841

You may also contact the following authorities to file complaints regarding privacy violations:

District of Columbia: Office of the Attorney General for the District of Columbia
Consumer Protection Section
400 6th Street NW
Washington, DC 20001
Phone: (202) 727-3400

Maryland:
Office of the Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Phone: (410) 528-8662
Website: www.marylandattorneygeneral.gov

Virginia:
Office of the Attorney General
Consumer Protection Section
202 North 9th Street
Richmond, VA 23219
Phone: (804) 786-2042
Email: consumer@oag.state.va.us

For HIPAA-related concerns regarding Protected Health Information, you may also file a complaint with:

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775

Last Updated: [Insert Date]

Note: This Privacy Policy applies to all users of Life Care, Inc. services, including residents of the District of Columbia, Maryland, and Virginia. Where state laws provide additional rights or protections, those rights are incorporated into this Policy and apply to residents of the applicable jurisdiction.

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are material, we will provide notice at least 30 days before the changes take effect. You will receive notice by email to the primary email address specified in your account and by a prominent notice on our website. For material changes that affect the processing of Protected Health Information, we will obtain your affirmative consent before applying the changes to PHI collected prior to the effective date of the changes, as required by HIPAA.

If you do not agree to the modified Policy, you have the right to discontinue use of our services before the effective date. If you are a patient with Protected Health Information in our possession, you may also request deletion of your PHI in accordance with HIPAA regulations and applicable federal and state laws, including those of D.C., Maryland, and Virginia, subject to legal retention requirements. Your continued use of the website and/or services available after the effective date of modifications will constitute your acknowledgment of the modified Policy. However, we will not apply material changes retroactively to data collected under a prior version of this Policy without your explicit consent, except as required or permitted by law. For Protected Health Information, we will not apply any material changes to the Policy retroactively without obtaining your written authorization as required by HIPAA (45 CFR 164.508), unless the change is required by law or necessary to comply with legal obligations.

Contact Information

The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at the address below.

For complaints regarding the handling of Protected Health Information, you also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. For complaints regarding violations of consumer protection laws, you may contact:

D.C. Office of the Attorney General, Consumer Protection Hotline: (202) 442-9828
Maryland Office of the Attorney General, Consumer Protection Division: (410) 528-8662
Virginia Office of the Attorney General, Consumer Protection Section: (804) 786-2042 Filing a complaint will not result in retaliation against you.

Life Care, Inc.
1427 Marion Barry Ave
Southeast, District of Columbia 20020
Email Address: lci@lifecareinc.net
General Inquiries: lci@lifecareinc.net
Privacy Requests: privacy@lifecareinc.net
Phone Number: 202-836-4841

Effective as of November 03, 2021
Last Reviewed: December 8, 2025

This Policy will be reviewed and updated at least annually to ensure continued compliance with applicable federal laws and regulations, including HIPAA, and the laws of the District of Columbia, Maryland, and Virginia.